In this section you can access software, documentation, and patches. We have an active Knowledge base to help with configuration and deployment issues. And you can raise support tickets, review ticket history, and access our web-meeting facility for demos and interactive sessions.

Access Support


If you use Perfectus with products such as Open Text Contract Management or the former Hummingbird/eDOCS solution, please contact Open Text support for first-line support. They will escalate any relevant issue to us as required.

All Open Text customers and employees should log issues directly through the Open Text Customer Self Service interface or via email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

MS Word customized XML changes impacting Perfectus PDF Print E-mail

Technical Alert: MS Word changes affecting Perfectus - Thursday, October 07, 2010

It has recently come to our attention that certain patch updates to the Microsoft Office product suite can potentially remove important data from Perfectus packages/templates. Perfectus is releasing a patch designed to prevent the destruction of this customer data. A new version of Perfectus that bypasses this technical limitation is also scheduled for release shortly.